Privacy Policy
Last updated: 21 September 2026
AutoCare Dynamics ("we", "us", "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us, request a quote or use our services.
Who we are
AutoCare Dynamics is an independent vehicle repair and servicing business based at:
187 Brent Crescent
London
NW10 7XR
Email: admin@autocaredynamics.co.uk
Telephone: 07506 541090
For data protection purposes, AutoCare Dynamics is the data controller for the personal information we collect through this website and our customer interactions.
Information we collect
Depending on how you interact with us, we may collect:
Your name
Telephone number
Email address
Vehicle registration number
Vehicle make and model
Information about your vehicle or repair requirements
Photos or other files you upload when requesting a quote
Information you provide through WhatsApp, telephone, email or online forms
Appointment and service information
Information contained in correspondence with us
We may also collect technical information when you use our website, such as your IP address, browser type, device information and information about how you use the website.
How we use your information
We may use your information to:
Respond to enquiries and quote requests
Provide vehicle servicing, repairs and other services
Assess vehicle damage and repair requirements
Arrange appointments
Communicate with you about your vehicle
Process and manage customer relationships
Improve our website and services
Keep appropriate business and service records
Meet legal and regulatory requirements
Protect our business against fraud or misuse
We will only use your personal information where we have a lawful basis to do so.
Our lawful basis
Depending on the circumstances, we may process your information because:
It is necessary to provide a service or take steps at your request.
For example, when you request a quote or arrange a repair.
It is necessary for our legitimate interests.
For example, managing customer enquiries, improving our services and maintaining business records.
You have given consent.
Where consent is required, such as for certain marketing or non-essential cookies, we will ask for it.
We have a legal obligation.
Where we are required to retain or disclose information to comply with the law.
Sharing your information
We may share relevant information with trusted third-party service providers who help us operate our business and website.
These may include:
Website and hosting providers
Form and enquiry platforms
Communication providers
Analytics providers
IT and software providers
Payment or accounting providers, where applicable
Professional advisers where necessary
Authorities or organisations where we are legally required to do so
We do not sell your personal information.
Where we use third-party providers to process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.
Uploaded photographs and files
If you use our website to request a quote or report vehicle damage, you may be able to upload photographs or other files.
These files may contain information about your vehicle and its condition. We use them to assess your enquiry, provide estimates or quotes and deliver our services.
Please avoid uploading information that is not relevant to your enquiry.
WhatsApp and other communication channels
If you contact us through WhatsApp, telephone, email or another communication platform, the information you provide may be processed by that service provider in accordance with its own privacy policy.
We will use information received through these channels to respond to your enquiry and provide our services.
Cookies and analytics
Our website may use cookies and similar technologies to operate the website, understand how visitors use it and improve our services.
Some cookies may be necessary for the website to function, while others may require your consent.
Where required, we will ask for your consent before using non-essential cookies.
How long we keep your information
We keep personal information only for as long as necessary for the purposes for which it was collected, including to provide services, maintain appropriate business records, resolve disputes and meet legal or regulatory requirements.
The exact retention period depends on the type of information and why we hold it.
When information is no longer required, we will securely delete or dispose of it where appropriate.
Keeping your information secure
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your rights
Under applicable UK data protection law, you may have rights including:
The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your information
The right to restrict certain processing
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where we rely on consent
Your rights depend on the circumstances and the lawful basis we rely on.
To exercise your rights, contact us using the details below.
Email: admin@autocaredynamics.co.uk
Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
You can find information about making a complaint on the ICO website.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.
The latest version will always be published on this page.
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